About

designer_photo

My Name is Christopher D. Pence, and I am a Software Development Professional from Baltimore, Maryland.

I have spent all of my life as an intuitive, creative person, just looking for my opportunity to show the world just what I can do. I am an enthusiastic individual, who brings more than three years' experience in the field of technology, eight years’ experience in the fields of retail and customer service, three years’ experience studying computer sciences, and more than six years’ experience studying the educational arts at the undergraduate level.I am dedicated to perfection in all that I do, and will ensure quality in all my work.

Work Experience

Click accompanying photos for more information

List View or Grid View

Click on a button to choose list view or grid view.


Lobby Host (06/2019 – Current)

Breakout_Logo

Breakout Games - Columbia, MD

  • Coordinated guest arrivals and departures to ensure seamless entry experience.
  • Addressed guest inquiries and concerns promptly, improving customer satisfaction ratings.
  • Facilitated group briefings, enhancing understanding of game rules and objectives.
  • Managed reservations and scheduling, optimizing guest flow during peak hours.

Dasher (09/2019 – Current)

DoorDash_Logo

DoorDash – Baltimore, MD

  • Delivered timely food orders, ensuring customer satisfaction and adherence to delivery protocols.
  • Navigated routes efficiently, optimizing delivery times while maintaining safety standards.
  • Communicated effectively with customers to confirm order details and address inquiries.
  • Utilized mobile apps for real-time tracking of deliveries and route adjustments.

Ride Share Operator (09/2016 – Current)

Lyft_Logo

Lyft – Baltimore, MD

  • Operated rideshare platform, ensuring timely pickups and drop-offs for passengers.
  • Monitored vehicle performance, conducting routine maintenance to ensure safety and reliability

IT Support Associate 05/2024 - 08/2024

Comptroller_Logo

Comptroller of Maryland - Annapolis, MD

  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in training new representatives on call center protocols and software systems.

Manufacturing Engineer 09/2020 - 02/2024

NG_Logo

Northrop Grumman - Beltsville, MD

  • Designed and implemented manufacturing processes to enhance production efficiency via LabVIEW.
  • Led cross-functional teams in continuous improvement initiatives, driving operational excellence using VBA, C++, SNA, JIRA, SonarQube, MATLAB, Confluence, Bitbucket, and Git.

Sales Associate (08/2019 – 06/2020)

PC_Logo

Party City - Timonium, MD

  • Delivered exceptional customer service, enhancing shopping experiences and fostering repeat business.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Delivery Driver (05/2018 – 03/2019)

Deli_Logo

Jason’s Deli – Timonium, MD

  • Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
  • Operated delivery vehicle safely, adhering to traffic regulations and company policies.

Laser Tag Technician (09/2017 – 06/2018)

RZA_Logo

Red Zone Adventures – Timonium, MD

  • Operated various technical equipment to ensure safe and efficient functioning of attractions.
  • Diagnosed and repaired mechanical issues in rides, enhancing overall guest experience.
  • Collaborated with team members to maintain safety protocols during operation of facilities.
  • Conducted routine inspections on equipment to ensure compliance with safety standards.

Manager-in-Training (07/2017 - 08/2017)

Summit_Logo

Summit Consulting – Glen Burnie, MD

  • Participated in face-to-face marketing with customers, educating customers on the importance of energy choice and their need to switch to a company that would be more beneficial to customer needs

Independent Benefits Specialist (02/2017 - 06/2017)

Aflac_Logo

The Canton Agency – Bel Air, MD

  • Promoted the continued use of health benefits by participating in cold-calling marketing, as well as face-to-face meetings with business owners and employees, enrolling employees in voluntary health benefits

Internet Sales Specialist (04/2017 - 06/2017)

Aflac_Logo

The Bowery of Antiques & Collectibles – Parkville, MD

  • Developed comprehensive product knowledge to assist customers in making informed purchasing decisions.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.

Event Coordinator (02/2017 - 04/2017)

2020_Logo

2020 Retail Stores – Sykesville, MD

  • Analyzed employee benefits packages to ensure compliance with regulations and organizational policies.
  • Developed and implemented communication strategies for benefits enrollment and updates.

Wireless Expert (01/2017 - 02/2017)

CS_Logo

Verizon by Cellular Sales – Bel Air, MD

  • Led implementation of wireless solutions, enhancing network reliability and performance across multiple locations.

Seasonal Warehouse Associate (11/2016 – 01/2017)

Kohls_Logo

Kohl’s E-Fulfillment Center – Edgewood, MD

  • Operated material handling equipment to efficiently move inventory throughout distribution center.

Event Coordinator (09/2016 – 09/2016)

BS_Logo

Blue Shore Strategies – Pikesville, MD

  • Presented to Home Depot customers the benefits of Home Depot’s Fifth Generation Cabinet Re-facing services, in order to sign customers up for a free consultation with a Home Depot consultant

Fulfillment Associate (04/2016 – 08/2016)

Amazon_Logo

Amazon.com – Baltimore, MD

  • Streamlined order processing to enhance efficiency and accuracy in fulfillment operations.
  • Collaborated with production teams to ensure seamless workflow between order intake and dispatch processes

Wireless Expert (08/2015 – 03/2016)

MN_Logo

Sprint by Mobile Now – Essex, MD

  • Assisted customers in selecting wireless products that met individual needs and preferences.
  • Demonstrated product features and provided technical support for devices and services.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
  • Collaborated with team members to achieve sales targets through effective customer engagement strategies.

Assistant Manager (02/2014 – 08/2015)

RS_Logo

Radio Shack – Cockeysville, Maryland

  • Led team to enhance operational efficiency and streamline workflows.

Mascot Performer (04/2014 – 09/2014)

Shorebirds_Logo

Delmarva Shorebirds Baseball – Salisbury, MD

  • Engaged audiences through dynamic performances, enhancing event experiences and building brand awareness.
  • Developed character-driven narratives that resonated with diverse demographics, increasing audience interaction and satisfaction.

Cashier (09/2013 – 02/2014)

Giant_Logo

Giant Food – Long Neck, DE

  • Processed customer transactions accurately and efficiently, ensuring a seamless checkout experience.
  • Managed cash register operations, balancing daily cash drawers with precision.
  • Assisted in maintaining store organization and cleanliness to enhance customer experience.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Server (08/2013 – 09/2013)

Friendlys_Logo

Friendly’s Ice Cream Parlor – Rehoboth, DE

  • Delivered exceptional customer service, ensuring guest satisfaction during high-volume shifts.
  • Managed multiple tables simultaneously, prioritizing tasks for efficient service flow.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.

Mascot Performer (04/2012 – 05/2013)

Sammy_Logo

Salisbury University – Salisbury, MD

  • Engaged audiences through dynamic performances, enhancing event experiences and building brand awareness.
  • Developed character-driven narratives that resonated with diverse demographics, increasing audience interaction and satisfaction.

Call Center Representative (10/2011 – 05/2013)

SU_Logo

Salisbury University Alumni Association – Salisbury, MD

  • Spoke with university alumni, alerting alumni of upcoming events and sharing university news with former students in order to gain monetary support for the university.

Food Runner / Busser (02/2010 – 11/2010)

RT_Logo

Ruby Tuesday – White Marsh, MD

  • Delivered food and beverages to tables efficiently, ensuring timely service for all guests.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted servers by refilling drinks and clearing empty plates, supporting team workflow.
  • Collaborated with kitchen staff to ensure accurate order delivery and address special requests.

Self Employed Snowball Vendor (07/2009 - 07/2010)

SE_Logo

A World of Cool Snowballs - Baltimore, MD

  • Coordinated procurement processes, optimizing inventory levels and reducing supply chain disruptions.
  • Evaluated vendor performance, providing actionable feedback for improvement.

Education

Click accompanying photos for more information

Click here for a complete course history

Master of Science: Computer Science - Graduated: 2020

TU_Logo

Towson University – Towson, MD

GPA: 3.153

  • Click here to see my project from Advanced Web Development

Bachelor of Arts: History - Graduated: 2013

SU_Logo

Fulton School of Liberal Arts, Salisbury University - Salisbury, MD

GPA: Overall: 3.05 / 4.00 Major: 3.06 / 4.00

  • Emphasis in Secondary Education and History
  • Attended classroom internships at the secondary level for two semesters
  • Actor / Performer with improvisational troupe and drama clubs

Associate of Arts: General Studies - Graduated: 2011

CCBC_Logo

Community College of Baltimore County - Baltimore, MD

  • Emphasis in Education and History
  • Creator and President of highly successful history club, gaining Event of the Year
  • Performer with drama club

High School Diploma - Graduated: 2009

PHS_Logo

Parkville High School - Parkville, MD

  • Performer with drama club

Performances

Acting Resume

Hover over photos for more info

Follow provided links for more info on shows and companies

Click Here For Theatre Reviews

Avatar

Featured Player (October 2017 - Current)

Guest Playwright (December 2019)

Ovation Dinner Theatre

Baltimore, MD

Various Improvisational Comedic Roles

Avatar

"Jerry / Oompa Loompa,"

Charlie & The Chocolate Factory (June 2025)

Stand Up For...Theatre

Columbia, MD

Comedy Ensemble Role, Musical

Avatar

"Doctor Scott / Phantom,"

The Rocky Horror Show (October 2024)

Stand Up For...Theatre

Columbia, MD

Horror Comedy Ensemble Role, Musical

Avatar

"Uncle / Narrator 3,"
Charlotte's Web (June 2024)

Pasadena Theatre Company

Pasadena, MD

Dramatic Ensemble Role

Avatar

Director,

The 25th Annual Putnam County Spelling Bee (February 2024)

Stand Up For...Theatre

Columbia, MD

Directorial Debut

Avatar

"Eddie / Doctor Scott,"

The Rocky Horror Show (October 2023)

Stand Up For...Theatre

Columbia, MD

Horror Comedy Ensemble Role, Musical

Avatar

"Professor Marvel / The Wizard of Oz / Ensemble"

The Wizard of Oz (June 2023)

Stand Up For... Theatre

Columbia, MD

Comedy Ensemble Role, Musical

Avatar

"Colonel Mustard,"

Clue (February - March 2023)

Stand Up For...Theatre

Columbia, MD

Comedy Lead Role

Avatar

"Phantom,"

The Rocky Horror Show (October 2022)

Stand Up For...Theatre

Columbia, MD

Horror Comedy Ensemble Role, Musical

Avatar

"Jonathon,"
Arsenic & Old Lace (March 2022)

Artistic Synergy of Baltimore

Baltimore, MD

Horror Comedy Lead Role

Nominated for 3 Broadway World Awards

Avatar

"Mr. Gray,"
Nick Of Time (December 2021)

Artistic Synergy of Baltimore

Baltimore, MD

Dramatic Ensemble Role

Avatar

"Lt. Sam Weinberg,"
A Few Good Men (May - June 2019)

Stand Up For...Theatre

Brooklyn Park, MD

Dramatic Lead Role

Avatar

"Knight / Ensemble,"
Once Upon A Mattress (October 2018)

Artistic Synergy of Baltimore

Baltimore, MD

Comedic Ensemble Role, Musical

Avatar

"Borachio,"
Much Ado About Nothing (May 2018)

Artistic Synergy of Baltimore

Baltimore, MD

Comedic Ensemble Role, Shakespeare

Avatar

"Ernie Bishop,"
A Wonderful Life (December 2017)

Third Wall Productions

Towson, MD

Dramatic Ensemble Role, Musical

Avatar

"Apostle / Roman Guard, "
Jesus Christ Superstar (June - July 2017)

Third Wall Productions

Towson, MD

Dramatic Ensemble Role, Musical

Avatar

"Sherman The Shorebird" Mascot (May - September 2014)

Delmarva Shorebirds Baseball

Salisbury, MD

Mascot Role

Avatar

"Sammy Sea Gull" Mascot (Spring 2012 - Spring 2013)

Salisbury University

Salisbury, MD

Mascot Role

Avatar

"Bavian / Uncle Baboon" / Fly Puppeteer,
Just So Stories (January 2013)

Salisbury University

Salisbury, MD

Comedic Ensemble Roles

Avatar

"Florindo,"
The Servant of Two Masters (November 2011)

Salisbury University

Salisbury, MD

Comedic Lead Role

Avatar

"Haberdasher" / Zanni, The Taming of the Shrew (October 2009)

CCBC Essex Academic Theatre Troupe

Baltimore, MD

Comedic Ensemble Role, Shakespeare

Avatar

"Leonato,"
Much Ado About Nothing (February - March 2009)

Parkville High School

Parkville, MD

Comedic Lead Role, Shakespeare

Avatar

Stage Manager,
The Jungle Book (Summer 2008)

The Sky is the Limit Performing Arts

Baltimore, MD

Stage Manager

Avatar

"Whitney Olive,"
Done to Death (February 2008)

Parkville High School

Parkville, MD

Comedic Lead Role

Avatar

Spotlight,
Doo Wop Wed Widing Hood (Summer 2007)

The Sky is the Limit Performing Arts

Baltimore, MD

Spotlight

Avatar

"Marshal Cord Elam,"
Oklahoma! (May 2007)

The Sky is the Limit Performing Arts

Baltimore, MD

Comedic Ensemble Role, Musical

Avatar

"Henry Saunders,"
Lend Me A Tenor (February 2007)

Parkville High School

Parkville, MD

Comedic Lead Role

Avatar

Stage Manager,
Dogs (Summer 2006)

The Sky is the Limit Performing Arts

Baltimore, MD

Stage Manager

Avatar

"The Wizard of Oz / Professor Marvel,"
The Wizard of Oz (March 2006)

Parkville High School

Parkville, MD

Comedic Ensemble Role, Musical

Avatar

"José Jabeñero,"
Katastrophe Kate (Summer 2005)

The Sky is the Limit Performing Arts

Baltimore, MD

Comedic Lead Role, Musical

Avatar

"Prince,"
The Little Mermaid (June - July 2004)

The Sky is the Limit Performing Arts

Baltimore, MD

Comedic Lead Role, Musical

Avatar

Stage Manager,
Into The Woods (Fall 2003)

Loch Raven Academy Middle School

Baltimore, MD

Stage Manager

Avatar

Various,
Broadway Showstoppers (August - September 2003)

The Sky is the Limit Performing Arts

Baltimore, MD

Musical Revue

Avatar

"Coco The Clown,"
The Magic in Me (June - July 2003)

The Sky is the Limit Performing Arts

Baltimore, MD

Comedic Lead Role, Musical

Avatar

Chorus,
Three Billy Goats Go Calypso (2002)

Eastwood Elementary School

Baltimore, MD

Ensemble Role, Musical

Avatar

"Wolf",
Little Red Riding Hood (2001)

Eastwood Elementary School

Baltimore, MD

Comedic Lead Role, Musical

Connect

Name Email Message