About

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My Name is Christopher D. Pence, and I am a Software Development Professional from Baltimore, Maryland.

I have spent all of my life as an intuitive, creative person, just looking for my opportunity to show the world just what I can do. I am an enthusiastic individual, who brings more than three years' experience in the field of technology, eight years’ experience in the fields of retail and customer service, three years’ experience studying computer sciences, and more than six years’ experience studying the educational arts at the undergraduate level.I am dedicated to perfection in all that I do, and will ensure quality in all my work.

Work Experience

The following list contains my professional experience for the last seven years.
For more experiences, please feel free to ask.

Click accompanying photos for more information.


Classroom Assistant (08/2025 – Current)

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Kennedy Krieger Institute - Baltimore, MD

  • Offered one-on-one learning assistance to students with various physical and mental disabilities.

Lobby Host (06/2019 – 08/2025)

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Breakout Games - Columbia, MD

  • Coordinated guest arrivals and departures to ensure seamless entry experience.
  • Addressed guest inquiries and concerns promptly, improving customer satisfaction ratings.
  • Facilitated group briefings, enhancing understanding of game rules and objectives.
  • Managed reservations and scheduling, optimizing guest flow during peak hours.

Dasher (09/2019 – Current)

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DoorDash – Baltimore, MD

  • Delivered timely food orders, ensuring customer satisfaction and adherence to delivery protocols.
  • Navigated routes efficiently, optimizing delivery times while maintaining safety standards.
  • Communicated effectively with customers to confirm order details and address inquiries.
  • Utilized mobile apps for real-time tracking of deliveries and route adjustments.

Ride Share Operator (09/2016 – Current)

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Lyft – Baltimore, MD

  • Operated rideshare platform, ensuring timely pickups and drop-offs for passengers.
  • Monitored vehicle performance, conducting routine maintenance to ensure safety and reliability

IT Support Associate 05/2024 - 08/2024

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Comptroller of Maryland - Annapolis, MD

  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in training new representatives on call center protocols and software systems.

Manufacturing Engineer 09/2020 - 02/2024

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Northrop Grumman - Beltsville, MD

  • Designed and implemented manufacturing processes to enhance production efficiency via LabVIEW.
  • Led cross-functional teams in continuous improvement initiatives, driving operational excellence using VBA, C++, SNA, JIRA, SonarQube, MATLAB, Confluence, Bitbucket, and Git.

Sales Associate (08/2019 – 06/2020)

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Party City - Timonium, MD

  • Delivered exceptional customer service, enhancing shopping experiences and fostering repeat business.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

Delivery Driver (05/2018 – 03/2019)

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Jason’s Deli – Timonium, MD

  • Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
  • Operated delivery vehicle safely, adhering to traffic regulations and company policies.

Education

Click here for a complete course history

Click accompanying photos for more information

Master of Science: Computer Science - Graduated: 2020

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Towson University – Towson, MD

GPA: 3.153

  • Click here to see my project from Advanced Web Development

Bachelor of Arts: History - Graduated: 2013

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Fulton School of Liberal Arts, Salisbury University - Salisbury, MD

GPA: Overall: 3.05 / 4.00 Major: 3.06 / 4.00

  • Emphasis in Secondary Education and History
  • Attended classroom internships at the secondary level for two semesters
  • Actor / Performer with improvisational troupe and drama clubs

Associate of Arts: General Studies - Graduated: 2011

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Community College of Baltimore County - Baltimore, MD

  • Emphasis in Education and History
  • Creator and President of highly successful history club, gaining Event of the Year
  • Performer with drama club

High School Diploma - Graduated: 2009

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Parkville High School - Parkville, MD

  • Performer with drama club

Performances

Acting Resume

Hover over photos for more info

Follow provided links for more info on shows and companies

Click Here For Theatre Reviews

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